It seems that everyday in business we are trying to cut costs to keep us afloat.
But many businesses base their cost cutting on cheaper products, cheaper ingredients and less labour. This sometimes works but mainly ends up destroying a business. What business owners seem to forget is service and consistent quality is the basis of most successful businesses. These days the consumers carefully spends their dollars in places where the food is consistently great, the quality is always perfect and where the service is always exceptional. These key factors is what makes one business succeed over the others, NOT buying a cheaper cake or cut of meat. The food industry has such a huge mark up that buying cheaper could be the difference between saving a few cents or the possibility of losing your regular customer. These customers would normally spend every lunch or every second lunch at your business and now their looking for a place where the quality and service matches their needs
Losing sales means losing money and losing money means cost cutting, this is the beginning of the end for your business.